Telephone conversations

Danish Immigration Service processes personal data in connection with our telephone service including data collected as part of the user survey for the purpose of internal employee training.

Purpose and legal basis

As part of our employee training you can answer our user survey after the telephone conversation between you and our employee has ended. It is optional and the legal basis for the processing can therefore be found in chapter 2 of the General Data Protection Regulation (GDPR) regarding consent. Article 6(1)(a) of the GDPR is the legal ground.

The purpose of the survey is internal employee training.

Categories of data

The personal data being processed will be the data you give as part of answering the user survey. The survey will only involve questions regarding general non-sensitive data.

Recipients or categories of recipients

The survey is solely for the use of internal employee training. The data will therefore not be passed on to other authorities or companies.

Storage of your data

Your personal data (the data collected as part of the survey) will be stored for 2 months. The Danish Immigration Service will erase the data on its’ own initiative subsequently. You can however request to have the data erased before then.