Inquiries from citizens

The Danish Immigration Service collects and processes personal data in order to answer enquiries from citizens, including written enquriries, enquiries by telephone and enquiries in person at our Citizen Service.

Purpose and legal basis

The purpose of the processing of personal data is to answer citizen's enquiry.

The legal basis for processing the personal data is based on a legal obligation, see Article 6(1)(c) of the General Data Protection Regulation. We are obliged to process the personal data as part of our exercise of official authority seeing that, according to the Public Administration Act and in pursuance of principles of good administration, we are obliged to provide guidance and assistance to people who contact us with questions within our field.

Categories of data

We process the contact information of the person contacting us. In practice, this is done by registering the enquiry with a view to prepare an answer to the citizen, and the enquiry and other information about you may also be disclosed, see below.

Other personal data may also be processed with a view to responding to the enquiry, typically if such information is mentioned in the enquiry. The information in question will typically be general personal data, but depending on the type of enquiry, sensitive personal data may also be involved.

Recipients or categories of recipients

We may disclose personal data about you to other public authorities if the enquiry is relevant to those authorities' ability to handle their tasks. This may include the following authorities:

The Ministry of Immigration and Integration’s department, the Immigration Appeals Board, the Refugee Appeals Board, other ministries and subordinate authorities, local authorities, police authorities, Danish missions abroad (embassies, etc.), the Danish Parliament, the Parliamentary Ombudsman, the Danish Security and Intelligence Service, the Danish Defense Intelligence Service, the Danish National ID Centre, the Agency for International Recruitment and Integration, and other EU Member States.

Storage of your data

Enquiries from citizens are registered with a reference number in our electronic case and document management system. We file documents with personal data in accordance with the rules set out in the Access to Public Administration Files Act, and we hand them over to the state archival authorities in accordance with the rules set out in the legislation on archives (approximately every five years). After this, the Danish Immigration Service will generally delete the cases.